Privacy Policy
Introduction
HEFTY DISPATCH (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our truck dispatching services in the USA. This privacy policy outlines how we collect, use, and protect personal data through our services, including Zoom SMS campaigns, in compliance with applicable regulations, including Zoom’s 10DLC (10-Digit Long Code) requirements. We emphasize that we do not share any personal information collected through our website or services with any third party, unless explicitly required for legal or compliance reasons.
Information We Collect
We collect various types of information to provide and improve our Services, including:
Personal Information: This may include your name, contact information (email address, phone number), driver’s license number, truck and trailer details, company affiliation, and payment information. We collect this when you register for our Services, communicate with us, or use our dispatching tools.
Location Information: We may collect precise or approximate location information from your mobile device or GPS tracking systems in your trucks to facilitate dispatching, track shipments, and provide real-time updates. You can enable or disable location services through your device settings.
Usage Information: We collect information about how you interact with our Services, such as pages visited, features used, and the time and date of your activities. This helps us understand user behavior and improve our platform.
Communication Information: When you communicate with us (e.g., via phone, email, or in-app messaging), we may record and store those communications.
How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Services: This includes dispatching trucks, coordinating loads, communicating with drivers and shippers, processing payments, and providing customer support.
To Improve Our Services: We analyze usage data to understand trends, troubleshoot issues, and enhance the functionality and features of our platform.
To Communicate with You: We may send you service-related announcements, updates, promotional offers, and other communications relevant to your use of our Services.
For Safety and Security: We use information to ensure the safety of our drivers, protect against fraud, and comply with legal obligations.
For Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We may share your information with third parties in the following circumstances:
With Shippers and Carriers: To facilitate dispatching and logistics, we share necessary information with shippers (e.g., load details, driver ETA) and carriers (e.g., driver information, truck details).
With Service Providers: We may share information with third-party vendors and service providers who perform functions on our behalf, such as payment processing, data analytics, and IT services. These providers are obligated to protect your information.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
In Case of Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Choices and Rights
Access and Correction: You may have the right to access and correct inaccuracies in your personal information held by us.
Opt-Out of Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Please note that we may still send you non-promotional messages relating to your account or our ongoing business relations.
Location Information: You can control the collection of your location information through your device settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: